CIBIL contact details
Not yet re-checked- Customer care022-6140 4300Call
- Cibil Report Enquiry022-6638 4600Call
- Other022-66384666Call
- Email[email protected]
- Other email[email protected]
- Other email[email protected]
- Official websitecibil.com
- AddressTransUnion CIBIL Limited (Formerly: Credit Information Bureau (India) Limited) One World Centre, Tower 2A, 19 th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400 013. Level 3:
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- Not yet checked against the official site
How to talk to a CIBIL agent
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Official CIBIL links & apps
Help, forms & locators
Official apps
Official social profiles
Links go to the company’s own pages. Always check the web address before entering personal details.
What is your problem with CIBIL?
Pick your issue to get the steps that work and a ready-to-send complaint letter.
Complaint letter / email
Send it to the company’s grievance / nodal officer if customer care has not helped, and keep a copy. If it is still unresolved, see the escalation steps below. Escalation steps
Complaint not resolved? How to escalate with CIBIL
- Complain to CIBIL first
Call 022-6140 4300 or use the email / complaint link above. Always note the complaint or ticket number — every later step asks for it.
- Level 1 – Nodal Officer
- Bank's Principal Nodal Officer
If customer care does not resolve it, write to the bank's grievance / Principal Nodal Officer (details are on the bank's website) and keep the reference number.
- RBI Ombudsman (Integrated Ombudsman Scheme)
If the bank does not reply within 30 days or you are not satisfied, complain free of cost to the RBI Ombudsman. File within 1 year of the bank's reply. Helpline 14448.
14448cms.rbi.org.in
Lost money to a fraud? Call 1930 immediately or report at cybercrime.gov.in — the sooner you report, the better the chance of freezing the money.
Track your complaint
Log your complaint number and we'll remind you to escalate if CIBIL hasn't resolved it in 30 days. Saved only on this device.
CIBIL customer experiences & complaints
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Questions about CIBIL
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