NSDL Payments Bank contact details
Not yet re-checked- Customer care022-4202 2100Call
- Alternate Phone Banking (Mon-Sun, 9am-9pm)022-6978 7301Call
- Debit Card Related Queries (Mon-Sun, 9am-9pm)022-6916 0500Call
- Other022-42022190Call
- Other022-69787303Call
- Other022-42022127Call
- Other022-69787302Call
- Other022-42022180Call
- Other022-69787304Call
- Other022-49142746Call
- Email[email protected]
- Other email[email protected]
- Other email[email protected]
- Official websitensdlpayments.bank.in
- Working hoursMon-Sun, 9am-9pm
- AddressNSDL Payments Bank Limited, 401, 4 th Floor, Tower 3, One International Center, Senapati Bapat Marg, Prabhadevi, Mumbai - 400 013 You will receive a response/resolution within 7 working days. Centralised Receipt and Processing Centre (CRPC),
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How to talk to a NSDL Payments Bank agent
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Official NSDL Payments Bank links & apps
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What is your problem with NSDL Payments Bank?
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Complaint letter / email
Send it to the company’s grievance / nodal officer if customer care has not helped, and keep a copy. If it is still unresolved, see the escalation steps below. Escalation steps
Complaint not resolved? How to escalate with NSDL Payments Bank
- Complain to NSDL Payments Bank first
Call 022-4202 2100 or use the email / complaint link above. Always note the complaint or ticket number — every later step asks for it.
- Level 1 – Nodal Officer
- Bank's Principal Nodal Officer
If customer care does not resolve it, write to the bank's grievance / Principal Nodal Officer (details are on the bank's website) and keep the reference number.
- RBI Ombudsman (Integrated Ombudsman Scheme)
If the bank does not reply within 30 days or you are not satisfied, complain free of cost to the RBI Ombudsman. File within 1 year of the bank's reply. Helpline 14448.
14448cms.rbi.org.in
Lost money to a fraud? Call 1930 immediately or report at cybercrime.gov.in — the sooner you report, the better the chance of freezing the money.
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