DirecPay contact details
Not yet re-checked- Toll-free1800 102 0555Call
- Customer care96197 12858Call
- Email[email protected]
- Other email[email protected]
- Other email[email protected]
- Official websitedirecpay.com
- AddressUnimoni Enterprise Solutions Pvt. Limited NB-1702, 17 th Floor, Empire Towers, Off Thane Belapur Road, Airoli, Navi Mumbai - 400078, India
- Number health: not enough votes yet
- Not yet checked against the official site
How to talk to a DirecPay agent
No shortcut shared yet. Tip: saying “agent” or pressing 0 or 9 often skips the automated menu. Found the fastest path? Share it below.
Share a faster way to reach a human
What is your problem with DirecPay?
Pick your issue to get the steps that work and a ready-to-send complaint letter.
Complaint letter / email
Send it to the company’s grievance / nodal officer if customer care has not helped, and keep a copy. If it is still unresolved, see the escalation steps below. Escalation steps
Complaint not resolved? How to escalate with DirecPay
- Complain to DirecPay first
Call 1800 102 0555 or use the email / complaint link above. Always note the complaint or ticket number — every later step asks for it.
- Operator's complaint centre (docket number)
Every complaint must get a docket number by SMS. Keep it — you need it to appeal.
- Operator's Appellate Authority
Under TRAI rules, if the complaint is not resolved in time you can appeal to the operator's Appellate Authority within 30 days. The contact is on the operator's website. TRAI itself does not handle individual complaints.
www.trai.gov.in - Report fraud calls & SMS (Chakshu)
Got a suspected fraud call claiming to be from your operator or a bank? Report it on Sanchar Saathi – Chakshu.
sancharsaathi.gov.in - National Consumer Helpline (Govt. of India)
Free pre-litigation help that takes up your complaint with the company. Call 1915 or 1800 11 4000 (8 AM–8 PM), WhatsApp 8800001915, or file online.
1915consumerhelpline.gov.in
Lost money to a fraud? Call 1930 immediately or report at cybercrime.gov.in — the sooner you report, the better the chance of freezing the money.
Track your complaint
Log your complaint number and we'll remind you to escalate if DirecPay hasn't resolved it in 3 days. Saved only on this device.
DirecPay customer experiences & complaints
No one has shared an experience with DirecPay yet. Be the first — it helps the next person know what to expect.
Questions about DirecPay
Ask the community or answer someone else. Never post your phone number, account details, OTP or complaint ID publicly.