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Vi Customer Care Number

Customer Care Not yet re-checked Updated October 2, 2026

Customer care numbers, email and support channels for Vi. We are re-checking these details against Vi's official website, so please confirm there before sharing any personal or payment information.

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How to talk to a Vi agent

  1. 1To know about your current tariff, prepaid bill, popular recharges and best offers exclusively for you
  2. 2Data not working unable to make or receive calls, unable to send SMS
  3. 3For balance and deduction
  4. 4To deactivate FLASH, caller tunes, and other value added services
  5. 5To report loss of SIM, for PUK, to update an alternative number or email id
  6. 6For DND and International Roaming and eSIM
  7. 1For support on your mobile connection
  8. 2For support on Iot, M2M and location tracking
  9. 3For support on cloud and security products
  10. 4For email security and work security
  11. 5For cloud telephony services
  12. 6For support on Sixmile products
  13. 7To change the language spoken on IVRS
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What is your problem with Vi?

Pick your issue to get the steps that work and a ready-to-send complaint letter.

Complaint not resolved? How to escalate with Vi

  1. Complain to Vi first

    Call 199 or use the email / complaint link above. Always note the complaint or ticket number — every later step asks for it.

  2. National Consumer Helpline (Govt. of India)

    Free pre-litigation help that takes up your complaint with the company. Call 1915 or 1800 11 4000 (8 AM–8 PM), WhatsApp 8800001915, or file online.

    1915consumerhelpline.gov.in
  3. Consumer Commission (e-Daakhil)

    If the dispute is still not settled, you can file a consumer case online without a lawyer.

    edaakhil.nic.in

Lost money to a fraud? Call 1930 immediately or report at cybercrime.gov.in — the sooner you report, the better the chance of freezing the money.

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Log your complaint number and we'll remind you to escalate if Vi hasn't resolved it in 7 days. Saved only on this device.

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Frequently asked questions

What is the Vi customer care number?
You can reach Vi on 199. The line is available 24/7.
What is the Vi toll-free number?
The Vi toll-free number is 199. Calls to toll-free numbers are free from most Indian mobile and landline networks.
Does Vi have WhatsApp support?
Yes. Message Vi on WhatsApp at +919654297000.
What are the Vi customer care timings?
Vi support is available 24/7.
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