MasterPay contact details
Not yet re-checked- Customer care88661 85661Call
- Email[email protected]
- Other email[email protected]
- Other email[email protected]
- Official websitemasterpay.pro
- AddressCentralised Receipt and Processing Centre (CRPC), Reserve Bank of India, 4 th Floor, Sector 17, Chandigarh - 160017 You can also lodge complaint online through
- Number health: not enough votes yet
- Not yet checked against the official site
How to talk to a MasterPay agent
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Official MasterPay links & apps
Help, forms & locators
Official apps
Official social profiles
Links go to the company’s own pages. Always check the web address before entering personal details.
What is your problem with MasterPay?
Pick your issue to get the steps that work and a ready-to-send complaint letter.
Complaint letter / email
Send it to the company’s grievance / nodal officer if customer care has not helped, and keep a copy. If it is still unresolved, see the escalation steps below. Escalation steps
Complaint not resolved? How to escalate with MasterPay
- Complain to MasterPay first
Call 88661 85661 or use the email / complaint link above. Always note the complaint or ticket number — every later step asks for it.
- Level 1 – Grievance Officer
- Company's Grievance Redressal Officer
Lenders regulated by RBI must publish a grievance officer. Escalate to them in writing and keep the complaint number.
- RBI Ombudsman
NBFCs and payment companies regulated by RBI are covered too. If there is no reply within 30 days or you are not satisfied, complain at the RBI portal or call 14448.
14448cms.rbi.org.in - SEBI SCORES (for stock broking, mutual funds, demat)
For investment-related complaints, file on SEBI SCORES. SEBI toll-free: 1800 266 7575 / 1800 22 7575 (9 AM–6 PM).
18002667575scores.sebi.gov.in
Lost money to a fraud? Call 1930 immediately or report at cybercrime.gov.in — the sooner you report, the better the chance of freezing the money.
Track your complaint
Log your complaint number and we'll remind you to escalate if MasterPay hasn't resolved it in 30 days. Saved only on this device.
MasterPay customer experiences & complaints
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Questions about MasterPay
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