H&M contact details
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How to talk to a H&M agent
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Official H&M links & apps
Help, forms & locators
Official apps
Links go to the company’s own pages. Always check the web address before entering personal details.
What is your problem with H&M?
Pick your issue to get the steps that work and a ready-to-send complaint letter.
Complaint letter / email
Send it to the company’s grievance / nodal officer if customer care has not helped, and keep a copy. If it is still unresolved, see the escalation steps below. Escalation steps
Complaint not resolved? How to escalate with H&M
- Complain to H&M first
Call 1800 889 8000 or use the email / complaint link above. Always note the complaint or ticket number — every later step asks for it.
- National Consumer Helpline (Govt. of India)
Free pre-litigation help that takes up your complaint with the company. Call 1915 or 1800 11 4000 (8 AM–8 PM), WhatsApp 8800001915, or file online.
1915consumerhelpline.gov.in - Consumer Commission (e-Daakhil)
If the dispute is still not settled, you can file a consumer case online without a lawyer.
edaakhil.nic.in
Lost money to a fraud? Call 1930 immediately or report at cybercrime.gov.in — the sooner you report, the better the chance of freezing the money.
Track your complaint
Log your complaint number and we'll remind you to escalate if H&M hasn't resolved it in 7 days. Saved only on this device.
H&M customer experiences & complaints
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Questions about H&M
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