Amazon Pay contact details
Not yet re-checked- Toll-free1800 1200 1571Call
- Customer care1800 1200 1637Call
- Toll-free180030001571Call
- Toll-free1800 1200 9009Call
- Email[email protected]
- Other email[email protected]
- Other email[email protected]
- Official websiteamazon.in/amazonpay/home
- AddressAmazon Pay (India) Private Limited, Sattva Horizon, Survey No. 6/1 and 7/1, Vinayak Nagar, Kattigenahalli, Venkatala Village, Yelahanka Hobli, Bengaluru-560064 Your query will be resolved within 3 buisness days. Amazon Pay (India) Private Limited,
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- Not yet checked against the official site
How to talk to a Amazon Pay agent
- 1For Issues related to amazon orders.
- 2For questions related to amazon pay.
- 1If you need help with shipping, cancellation, refund or any other query related to your order
- 2If you need any help related to AmazonPay
- 3If you want to report an unauthorized or fraudlent transaction from your account or any suspicious email/call/sms you received in the name of amazon
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Official Amazon Pay links & apps
Help, forms & locators
Links go to the company’s own pages. Always check the web address before entering personal details.
What is your problem with Amazon Pay?
Pick your issue to get the steps that work and a ready-to-send complaint letter.
Complaint letter / email
Send it to the company’s grievance / nodal officer if customer care has not helped, and keep a copy. If it is still unresolved, see the escalation steps below. Escalation steps
Complaint not resolved? How to escalate with Amazon Pay
- Complain to Amazon Pay first
Call 1800 1200 1571 or use the email / complaint link above. Always note the complaint or ticket number — every later step asks for it.
- Level 1 – Nodal Officer
- Level 2 – Nodal Officer
- Level 3 – Grievance Officer
- Company's Grievance Redressal Officer
Lenders regulated by RBI must publish a grievance officer. Escalate to them in writing and keep the complaint number.
- RBI Ombudsman
NBFCs and payment companies regulated by RBI are covered too. If there is no reply within 30 days or you are not satisfied, complain at the RBI portal or call 14448.
14448cms.rbi.org.in - SEBI SCORES (for stock broking, mutual funds, demat)
For investment-related complaints, file on SEBI SCORES. SEBI toll-free: 1800 266 7575 / 1800 22 7575 (9 AM–6 PM).
18002667575scores.sebi.gov.in
Lost money to a fraud? Call 1930 immediately or report at cybercrime.gov.in — the sooner you report, the better the chance of freezing the money.
Track your complaint
Log your complaint number and we'll remind you to escalate if Amazon Pay hasn't resolved it in 30 days. Saved only on this device.
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Questions about Amazon Pay
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