PayU contact details
Not yet re-checked- Toll-free18008913333Call
- Customer care8928913333Call
- Other022-6982 1111Call
- Email[email protected]
- Other email[email protected]
- Official websitepayu.in
- AddressPayU Payments Private Limited 9 th floor, Bestech Business Tower, Sohna Road, Sector 48, Gurgaon -122002, Haryana, India Your complaint will be resolved within 5 business days.
- Number health: not enough votes yet
- Not yet checked against the official site
How to talk to a PayU agent
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Official PayU links & apps
Help, forms & locators
Official apps
Official social profiles
Links go to the company’s own pages. Always check the web address before entering personal details.
What is your problem with PayU?
Pick your issue to get the steps that work and a ready-to-send complaint letter.
Complaint letter / email
Send it to the company’s grievance / nodal officer if customer care has not helped, and keep a copy. If it is still unresolved, see the escalation steps below. Escalation steps
Complaint not resolved? How to escalate with PayU
- Complain to PayU first
Call 18008913333 or use the email / complaint link above. Always note the complaint or ticket number — every later step asks for it.
- Level 1 – Nodal Officer
- Operator's complaint centre (docket number)
Every complaint must get a docket number by SMS. Keep it — you need it to appeal.
- Operator's Appellate Authority
Under TRAI rules, if the complaint is not resolved in time you can appeal to the operator's Appellate Authority within 30 days. The contact is on the operator's website. TRAI itself does not handle individual complaints.
www.trai.gov.in - Report fraud calls & SMS (Chakshu)
Got a suspected fraud call claiming to be from your operator or a bank? Report it on Sanchar Saathi – Chakshu.
sancharsaathi.gov.in - National Consumer Helpline (Govt. of India)
Free pre-litigation help that takes up your complaint with the company. Call 1915 or 1800 11 4000 (8 AM–8 PM), WhatsApp 8800001915, or file online.
1915consumerhelpline.gov.in
Lost money to a fraud? Call 1930 immediately or report at cybercrime.gov.in — the sooner you report, the better the chance of freezing the money.
Track your complaint
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